Headwater is an educational preventive-health app for iPhone. This page is the app’s official support contact — it is also the Support URL listed in the App Store.
When writing in, include your iOS version and app version (shown at the bottom of Profile → Legal & Disclaimers).
Who makes Headwater? Headwater is created and clinically reviewed by Matthew John Wagner, a board-certified family medicine physician licensed in New York and New Jersey. It is a personal wellness educational tool, not clinical decision support — see the Medical Disclaimer.
Where is my data stored? Entirely on your iPhone. Headwater has no accounts and no servers, and makes no network requests. See the Privacy Policy.
How do I delete my data? Profile → Delete All Data, or delete the app. Details: Deleting Your Data.
How do I restore my Premium purchase on a new phone? Open the unlock screen (Profile → Prevention Report) and tap Restore Purchases. The purchase is a one-time unlock tied to your Apple ID — you never pay twice.
Why can’t I get a refund from you directly? Purchases are processed by Apple. Request refunds at reportaproblem.apple.com.
Why does the app ask about Apple Health? If you allow it, Headwater reads sleep, activity, and heart data to pre-fill your daily habit logs. It’s optional, read-only, and the data stays on your device. You can revoke access in iOS Settings → Privacy & Security → Health → Headwater.
Is Headwater medical advice? No. Headwater is an educational tool — it shows what published guidelines say about situations like yours. Always discuss health decisions with a doctor or other qualified clinician. See the Medical Disclaimer.
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